Refund Policy

1. Introduction

Admission Assistant understands that unforeseen circumstances may require users to cancel their subscriptions. We aim to be fair and reasonable in our approach to refunds.

2. Full Refund (within 2 Days of Purchase)

You are eligible for a full refund within two (2) days of your initial subscription purchase if any of the following conditions apply:

• Missing or Incorrect Content: The subscription content lacks promised materials, test questions, or includes significant errors.
• Incorrect Exam Coverage: The subscription content does not cover the specific exam or subject as advertised.
• Technical Issues: Persistent technical issues prevent you from accessing or using the subscription content.

3. Refund Request Process

To request a refund, please contact our support team within the two-day window specified above. You can reach us by email at info.admissionassistantbd@gmail.com or by phone at +8801646663999.

4. Information Required

When requesting a refund, please provide the following information to expedite the process:

• Your full name
• Your registered phone number on Admission Assistant
• Your subscription date and amount
• A brief explanation of the reason for your refund request

5. Processing Time

Once we receive your refund request and verify your eligibility, we will process the refund within five (5) business days. The refunded amount will be credited back to the original payment method used for the purchase.

6. Important Notes

Refunds are not guaranteed and will be reviewed on a case-by-case basis. Please note:

• Refunds will not be issued for:
  • Cancellations beyond the two-day window.
  • Dissatisfaction with the content or perceived difficulty of materials.
  • Personal reasons unrelated to the quality or functionality of the platform.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at info.admissionassistantbd@gmail.com or refer to our FAQs on the Admission Assistant website.